Cancellation And Refund
Before buying a ticket, customers are requested to read the following cancellation and refund policies carefully. Sobticket.com is only an online ticketing service. We do not operate any show/movie of our own. It's liabilities are limited to issuing a valid ticket for its network of show operators/event organizers (“operators”) and Providing refund and support in the event of cancellation as per Sobticket.com’s policy.
Cancellation Policy
Tickets bought through Sobticket.com can be cancelled as per the cancellation policy below. However, as a ticket selling agent, Sobticket.com is bound to comply with the terms set by the Show operator/event organizer whose ticket it is selling. So, if the operator/event organizer denies refund even though claim was made within the terms mentioned here, Sobticket.com will be unable to issue such refund. The Ticket will be automatically cancelled if the user fails to report at the Show entrance gate 15 minutes before scheduled show time. In such cases, show operator’s opinion will be counted as final. No ticket will be activated unless the customer has paid the full amount mentioned on the screen.
Tickets will be automatically canceled if customer does not confirm payment within 30 minutes of reservation in case of mobile payments, 15 minutes in case of internet banking.
To be eligible for refund, customer must cancel the ticket and provide accurate refund information (detailed below) within 24 hours before the show time.
The operator reserves the right to cancel or delay shows/events and change schedule due to unavoidable reasons.
In case of cancelling the show/event or changing the schedule of the show/event by operator, sobticket.com will not carry any liability. In that case refund/cancel policy is as per operator’s policies.
Refund Policy
Customers will be eligible for refund only if
The show was cancelled after the grace period and if the operator was failed to provide an alternative arrangement.
The customer has filed for the refund within 24 hours of the cancelled show time.
** Please note: EID tickets are non-refundable and cannot be cancelled or rescheduled.
Regular Time (Non-Eid Period)
No ticket will be refunded unless it has been cancelled as per the cancellation policy above.
No refunds will be processed without a written request in the correct format (as outlined below) sent to
[email protected] within the timeframe requirement given above
Refund Request Format:
Ticket PNR (required if a ticket was issued)
Mobile number used while buying the ticket
Date of payment
Method of Payment (e.g., bkash, card)
Mobile payment trxID (for mobile payments)
Card type (e.g. Visa, Master) and last 4 digits (for card payments)
Where refund should be given to:
For cards, refund will be given only to the card used for purchases
Personal bKash or other mobile banking Number (If paid through bkash or other mobile banking)
Bank details (if paid through card/online baking/DBBL mobile banking) with Account Number, Bank Account Name, Bank Name, Branch Name and Routing Code.
No cash refund given
Regular Timeline of refund:
Upon receiving refund requests accurately in the format outlined above, Sobticket.com will process refund within 12 business days (excluding holidays / weekends), subject to verification by the show operator/event organizer.
For clarity, timing commitment starts from the time of receiving the ACCURATE information, mistakes will cause delays.
Further if the operator/event organizer takes time to verify eligibility or denies refund, Sobticket.com will not be able to fulfill its refund.
In case of payments through credit card, debit card or internet banking, after Sobticket.com processes the refund, the payment gateway or bank may take up to 1 week to 2 weeks to credit the amount to customer account, which is beyond Sobticket.com’s responsibility. Once Sobticket.com has processed the refund, customers are requested to enquire at their respective bank(s) about the status of the refund.
Amount of refund:
Fees charged by payment gateways, credit / debit cards, mobile payment gateways (e.g. bKash, Mcash etc) are non-refundable due to the policies of the respective organizations, which is beyond Sobticket.com's control.
We value your 'Savings' and so we have Refund policy for proper compensation. In case the fault is of the operator or from our side, Refund will be made on tickets that are cancelled on time. For any other reason we are not liable to refund.
Sobticket.com convenience fee is non-refundable. We refund the seat's price to our esteemed users. This price however does not include convenience fee.
As per policy of an operator, Sobticket.com may deduct a certain percentage (%) of the ticket price towards cancellation fee, where-ever applicable.
Special Circumstances:
If a customer has sent payment to Sobticket.com without booking a ticket, i.e., there is no transaction ID or tickets booked/reserved by the mobile number of the mobile payment account, he can claim for refund in the similar procedure as above, without the PNR number. Such refunds will be given 24 business days (excluding Friday and Saturday) AFTER the event/trip has taken place. This is applicable for eid times also.
Customers are requested not to pay
by mobile payments before booking/reserving the ticket or
by any means other than our accepted modes of payments. In such cases, we will not be able to process any refund.
If a customer has made an excess payment for a ticket accidentally, he is eligible for refund but he must claim for the refund within 24 hours of making the payment.
If a customer has reserved a ticket and made a payment, however, for some reason, the ticket purchase process was not successful and a ticket was not issued, a customer can claim refund as per the policy above. PNR number is not required, but mobile number used for booking and other information are required. In case of card payments, last 4 digits of the card, type of card is also needed. It is to be noted that for reasons beyond Sobticket.com’s control, card payment may sometimes require time to post on the payment gateway’s panel which Sobticket.com uses to verify payment. Sobticket.com can only verify payment after it has been posted on the said panel.
